Convert Add-on to Connect
Not everyone answers first time.
Convert is the chasing. Quotes that went quiet, enquiries that drifted, customers you haven't heard from in a year. You switch it on, and we do the following up.
The problem
Chasing feels like begging, so most people don't.
The quote went out three weeks ago and you've heard nothing. You're not going to ring them. They're not going to ring you. The job quietly goes to someone else, and you never find out why.
What gets followed up
Three kinds of quiet, each picked back up for you.
Quote chasing
Chasing the quotes you've sent
A polite nudge, then another, until you get an answer either way. Yes or no both beat silence — and you stop carrying dead quotes around in your head.
Dormant enquiries
Going back to the ones who went quiet
Someone who nearly booked you six months ago is the cheapest work you will ever get. They get a message at the right moment, without you having to be the one who makes the call.
Past customers
Bringing back the customers you've already got
The boiler service. The annual check. The follow-on job they said they'd get round to. Seasonal and servicing reminders go out for you, to the people who already trust you.
The opt-in
You decide what goes out.
Convert is something you switch on, not something that happens to you. You choose which follow-ups run and how often, and you can see everything that's been sent.
Anyone can stop hearing from you whenever they like, and we handle that for you — so the people who do hear from you are the ones who want to.
The line we don't cross
We never write your quote.
We chase it. We don't price it, we don't write it and we don't put words in it. That's your margin and your judgement, and it stays yours.
Where this sits
This sits on top of Connect.
There's nothing to follow up unless the enquiries are being captured properly in the first place. Convert is sold alongside Connect, never on its own.